- 1
Sign in as the clinic owner
Billing controls are limited to the verified owner account.
- 2
Open “Update payment method”
Stripe securely collects the new card details. LogBlues does not receive the full payment credentials.
- 3
Complete the outstanding payment
Stripe retries eligible payments and reports successful recovery back to LogBlues automatically.
- 4
Return to work
Successful payment restores the active account state automatically. If it does not, submit a secure billing request from the owner account for online reconciliation.
Billing help
Fix a payment without losing the day.
Expired cards and bank declines happen. The owner account keeps recovery direct and keeps billing separate from clinic records.
Continuity policy
A failed payment is not a data-deletion event.
Warnings and a recovery window come first. If billing remains unresolved, clinic workspace access pauses until the account is current. Stored clinic data is not deleted.
Paid clinics also keep a cached entitlement window so a LogBlues website or billing outage does not interrupt the clinic.
No call required.
Payment recovery, invoices, plan changes, automatic-payment setup and billing-support requests are completed through the signed-in owner account.