Backup and recovery
The copy that gets you running again.
A dead computer should cost a clinic an afternoon, not its records. There are two ways to keep a copy here, and you hold the key to both.
- Built in, not an add-on. The encrypted local export is in every plan, including the free two months.
- Off until you switch it on. Cloud backup is optional and starts disabled. Nothing leaves the building unasked.
- Nothing for you to keep. No key file to look after, and nothing that can be lost in a fire along with the computer.
The first one
A cloud copy that runs itself.
Cloud backup is automatic on every plan. Switch it on once and a fresh copy goes up every day, with nobody having to remember. Your plan changes how much room the copies get, not whether you get them.
Every copy is encrypted on your own computer before it leaves, and there is nothing for you to look after afterwards. That is what makes getting your records back possible after the worst day of your working life.
What sits on our servers is scrambled text. We cannot open it, and neither can anyone who took it. That is the whole design: we hold the copy, you hold the key.
Storage is 50 GB on Standard, 500 GB on Premium and 2 TB on Enterprise. A broken computer means an afternoon of setup on a new one, and your records come back with a sign-in.
The second one
An encrypted export you run yourself.
Open Backup & Restore and press the button. You get one complete file of the whole workspace, encrypted with a passphrase you choose, and it goes wherever you put it — a drive in the safe, a folder on a second machine, an external disk that lives at home.
Do one a week and you have a copy that owes nothing to anybody. We recommend it, we do not require it. The fail-safes are already in the software and you can restore from your own machine whenever you need to, so a broken drive is an afternoon’s restore, not a disaster.
Before you restore anything, a restore preview shows you what is inside the file: how many patients, how many visits, the date it was taken. Nobody has to restore a backup blind and hope.
It needs no internet, no account and no permission from us. If we vanished tomorrow you would still hold a readable copy of your own records, and that is deliberate.
If all else fails
Getting your records back.
There is nothing for you to keep and nothing you can lose. A fire that takes the computer and every piece of paper in the building does not take your records with it.
Install LogBlues on the new machine, sign in with the owner account, and open Backup & Restore. We verify the request against that account before anything is released, and then your workspace comes back.
Nothing to look after
No key file, no password manager, no locked drawer. A clinic that never thinks about backups is covered anyway.
Verified before anything moves
A recovery is checked against the owner account before a single record is released. How that check works is not something we publish.
Who can do this
The owner account only. A restore is not open to an admin, and it is not open to any other role.
Why two
Because they fail in different ways.
A local export survives us being unreachable, our account being suspended, and a bill going unpaid. What it does not survive is the building — a fire or a theft takes the computer and the drive beside it.
A cloud copy survives the building. What it does not survive is losing the key.
Running both is not belt and braces. It is two different failures covered by two different things, and neither one asks you to trust us with anything you can read.
What happens when software goes down → How the encryption works