The questions people ask. Answered plainly.

Three plans, per practice, not per person: Standard $50 a month for one provider, Premium $100 for up to five, Enterprise $250 for up to twenty. Every price is on the pricing page; there is no quote to request and no sales call.

Per practice, with a band for how many providers it covers. Front-desk and administrative staff are never counted and never cost extra. Hiring a receptionist does not change your bill.

Two months, everything unlocked, on every plan, with no card taken to start. Nothing to cancel if you decide against it. The pricing page notes that this offer may only remain for one year.

You choose a plan and pay monthly, or you stop. The records you entered stay on your computer either way; nothing is held hostage.

Sign in to your LogBlues owner account, open Account and billing, and choose a plan. When live checkout is available, enter card details only on the secure checkout page. Return to your account to confirm the plan and payment status. If checkout says it is still being configured, contact billing support; do not use a test-mode payment link.

In the same owner account, open Account and billing and find the Invoices card. Select View beside a paid invoice to inspect, print, or save it. If a confirmed live payment has no invoice after a refresh, contact support with the payment date. Do not send card details.

No. Monthly, cancel any month, no cancellation fee.

Use the contact form and tell us the provider count and the number of organizations. There is no rate card above twenty on purpose.

Yes. All twenty-one come with every plan, in light and dark, and each person picks their own. We had planned to keep fourteen of them for Premium and decided against it. One of the twenty-one is the Founders Edition, which is available during the launch year only and never again after that.

No. LogBlues is for independent clinics and small groups. A hospital system needs things we have not built, and we would rather say so.

On the computers in your clinic, encrypted at rest. Not on our servers; we do not hold a copy we can read. The where your data lives page walks through it.

Yes. EHR and EMR are two names for the same thing, the electronic chart, and LogBlues is one, for the clinic’s own records: patients, visits and notes, results, files and scans, medications, allergies, conditions, referrals and billing history live in LogBlues, with a full export whenever you want it. The patient record page explains the term in plain words.

LogBlues runs your whole clinic in one program on the computers you already own, so your patient records stay in your office instead of somebody’s cloud. Scheduling, check-in, notes, files, tasks, messaging, inventory and billing are all in it, along with an assistant called Blues that drafts your notes and messages right there on the machine. One price covers the practice, the front desk is never counted, and the first two months are free with no card.

Think of it as a locked filing cabinet in your own office. Everything inside is scrambled, each person has a key that only opens the drawers their job needs, the most sensitive papers ask for a one-time code before they open, every opening is written to a log you can read, and once a day a scrambled copy goes to a second cabinet in the cloud. The security page walks through each layer.

Your patients’ records never leave your office unless you send them somewhere yourself, and nothing about you or your patients is ever sold, shared or used to train anything. Blues works on your own computer and can only read what the person using it could read. The one thing that does leave is the encrypted backup, and we cannot open it.

LogBlues is HIPAA compliant and we sign a Business Associate Agreement on request, free, on any plan. Installing software does not make a practice compliant by itself; compliance is mostly what your people do, and the app gives you the controls and the record of them.

Encryption at rest over the whole local record store, role-based access, re-authentication before results marked sensitive, and a security log. The security page says exactly what is there, and what it is not.

Two recovery paths. An encrypted backup file you keep wherever you like, and an encrypted off-site copy you switch on. The off-site one needs nothing from you afterwards: install LogBlues on a new machine, sign in with the owner account, and the workspace comes back once we have verified the request.

100 GB on Standard, 1 TB on Premium and 5 TB on Enterprise, included.

Ten roles across twenty-six permissions decide which screens each person reaches. The front desk gets scheduling and check-in, not the clinical surfaces, and an administrator can subtract further per person.

Yes, today, on every plan. The records are already on your disk, and there is an encrypted export built in that you run yourself.

Never. Blues runs on your own machine and nothing you type reaches a model vendor.

Scheduling and check-in, patient records and visits, forms, files and scanning, tasks and reminders, team messaging, compliance, services and prices, invoicing, insurance claims, reports and inventory. The features page lists every one.

Yes. It runs off the machines in your building, so a dropped connection is an annoyance rather than a closed afternoon. Blues keeps answering too.

Yes. Export a calendar file (.ics) from Google Calendar, Outlook or Apple Calendar and import it on the Schedule; download the example spreadsheet from Import patients, fill it in or export from the old system, and check the preview before anything is written.

Setup is nine short screens and a few minutes. The Launch Checklist on the Dashboard then walks the practice through twelve steps, each one opening the screen it is about. Most people are working the same morning.

Yes, the whole provider screen and every printed document, not only a patient portal. It switches per user, so the front desk can work in Spanish while the chart stays in English.

Yes, inside the app, with threads attached to the patient they concern, and files travel in the thread. Practice announcements live there too.

Yes. A connected scanner brings documents, images and paper results straight into Files on the patient record.

Twenty-one themes, light and dark, set per person. All of them come with every plan.

Yes, always, with one button to go back to the previous version if something is not right. You never download the program twice.

It writes each reminder for you, in the patient’s language and on the channel they agreed to, and lists everyone who is due one. Your front desk sends it from the clinic’s own email or phone and marks it sent.

Yes. You build intake, consent and administrative forms, and LogBlues writes the message with the link for you to send. The patient fills it in on their phone, and the answers land on their chart.

Not yet. The front desk books. The reminders are what cut the no-shows.

Not at launch. Use the video tool you already have and document the visit in LogBlues like any other.

Not at launch. Patients get forms as a link you send them.

No lab, imaging or fax interface. Results that arrive on paper are scanned in, and PDFs and images are uploaded; both land on the patient’s chart.

Enterprise is for larger teams of up to twenty providers. For several locations, write to us first so we can confirm the right setup.

No. Nobody can credential you but the insurer. LogBlues keeps the paperwork, watches the expiry dates and shows where each application stands, and our free guide walks through getting paid by insurance step by step.

Yes. Inventory covers stock, reorder points, expiry dates and equipment servicing. Reports cover visits, revenue, outstanding balances and staff workload, all worked out from the records, and the Dashboard shows where the day stands.

Coding happens at the visit, with CPT, HCPCS and ICD-10-CM where the work is. When the visit is finished the invoice builds itself from those items. Record the payment and the balance and revenue totals update.

In LogBlues, go to Settings → Insurance & Patient Billing and choose Set up card payments with Helcim. Your clinic completes its own Helcim merchant application; once Helcim approves it, the account links to LogBlues automatically. Patient card payments use secure HelcimPay from checkout or an invoice, and the recorded payment updates the patient balance. Find step-by-step help in the signed-in Knowledge Base.

After Helcim approves your clinic’s merchant account, sign in to your own Helcim dashboard and choose All Tools → My Business → Equipment → Order New Equipment to order a Smart Terminal. The signed-in Knowledge Base has the full guide. Buying the device alone does not connect its payments to LogBlues; confirm a terminal payment in Helcim before recording it against a patient invoice.

Start with each provider’s credentialing and payer enrollment. Then enter your clinic’s billing identity and payer details in LogBlues, check the claim before sending it, and follow the response and remittance. The free insurance setup guide lays out the steps. Product instructions will appear in the signed-in Knowledge Base with 3.0.

LogBlues builds and checks the 837P claim file and reads the payer’s 835 remittance you import, explaining payments, adjustments and denials in plain language. The insurance page has the details.

Every plan includes claims each month: 10 on Standard, 25 on Premium, 50 on Enterprise. After that, each accepted claim is 50¢. Retries, status checks and reading the remittance are never charged, and a claim is never blocked for want of credit.

Because that is what the clearinghouse charges us. We pass the cost through without a markup. If your practice files a lot of claims, on Enterprise or a custom plan with more providers, there is room to negotiate a better rate, as long as the math still works for both sides: write to us at sales@logblues.com. And on the whole bill, once the assistant, the seats and the front desk are counted, LogBlues stays very competitive for a practice with several providers. See how our prices compare.

The claims included with your plan reset each month and do not roll over — a quiet month does not bank claims for a busy one. Claim packs you buy do roll over and stay yours until you use them; they do not expire while your subscription is active. A pack is only drawn on after the month’s included claims are gone, so you never spend credit you did not need to. Packs are priced at the same 50¢ a claim, so buying one is about a predictable bill, not a discount.

Moving up takes effect straight away, and we credit the part of the month you already paid for. Moving down takes effect at the end of the month you have paid for — that way your storage and your claim allowance never drop below what you are already using in the middle of a working week. Any claim credits you have bought come with you either way.

Yes. Patients pay by card through Helcim, which the clinic connects in Settings > Insurance & patient billing. LogBlues also records cash, check, transfer and insurance payments against the invoice and keeps the balance tied to the patient and the visit. Paying LogBlues itself is by card through Stripe, on Stripe’s own pages.

Prescription forms are included. Transmitting to a pharmacy is not offered today; electronic prescribing of controlled substances needs a DEA audit and Surescripts certification we have not completed, and we would rather say so.

No. It matters mainly if you bill Medicare under MIPS and want to report Promoting Interoperability. If that is you, that is a real reason to choose someone else right now.

The assistant built into LogBlues. It runs on the clinic’s own computer, answers from your records within your role, drafts messages and forms for you to review, and takes dictation. The Blues page shows it.

No, on any plan, including Standard. It runs on your machine rather than a rented API, so there is no meter to charge you by.

No. Every booking, task or message is rebuilt by the app from your confirmation. If you do not press the button, nothing happened. It does not diagnose, prescribe or decide.

Blues across the whole window, hands-free: everything it can do listed on the left, the conversation on the right, dictation and conversation transcription on the microphone bar, and answers read aloud if you want them. The full screen page walks through it.

It drafts replies from a pasted message for you to read and send from your own email. It never connects to your mailbox and never sends anything itself. See patient replies.

A simpler cousin. It answers from the public catalog in your browser and runs no model; nothing you type here goes anywhere.

Windows 10 or 11. No server, no IT project, no database to stand up. That is the 3.0 launch.

Android is next after the Windows release, for phone and tablet, published under LogBlues LLC on Google Play. There is no date yet. The launch schedule is on the download page.

There is no date yet. The download page will change the day a build is real; we do not announce features before they ship.

No. A practice pays once per practice. Devices are not seats.

A Windows 10 or 11 computer of ordinary office grade. About > Download in the app produces a full machine report with a verdict if you want to check a specific PC.

Leave your email on the Waitlist page and we email you the download link the day the download opens. Check the junk folder once if it does not arrive.

Run the LogBlues-Setup.exe installer, open LogBlues from the Start menu, and pass the one-time Windows publisher prompt. The download page lists the steps under When the download opens.

Sign-in, your practice and type of care, tools and dashboard cards, your team, records if you have them ready, linking the clinic to your account on Your plan, and a final review. LogBlues builds the workspace from those answers, and every one can be changed later.

Twelve steps on the Dashboard that fit services, people, forms, policies, billing and security to the practice you actually run, and bring your calendar and patient list across. The getting started guide shows every step with real screens.

Not for your records; they live on your computer from the first patient. An account is for cloud backup and billing, and creating one confirms your email with a one-time code.

Yes. The demo clinic ships in the download, so you can put a real week through it before any of your own records go in.

Read it once and note what you were doing; the message names the screen and the step. Your records are already saved: LogBlues writes every change to the local record store as you make it, so an error never costs you the work before it. Close the message and try the step once more. If it comes back, send us the diagnostic file (next question) with a support ticket. A person answers by email.

1. Open Settings, then About. Under Diagnostic file, press Download.
2. Choose where to save it. LogBlues suggests a name like logblues_diagnostic_file_2026-09-02.txt. The Desktop is fine.
3. Open a support ticket on the support page, pick what it is about, and attach the file. Say in one line what you were doing when the error appeared.
4. Keep working. You get a ticket number straight away and a reply by email from someone who knows the software.

What is in the file: the LogBlues version, the machine’s specs and fitness verdict, your theme, specialty and role, how many records the workspace holds, and the saved error messages. What is not in it: patient names, notes or any record. You can open it in Notepad and read every line before you send it.

Open Settings > App updates and press the button that puts the previous version back. It takes a minute and your records are untouched, because updates change the program, never the record store. Then send a ticket saying which version misbehaved so the next update does not repeat it.

Dictation uses Windows voice typing (Win+H) and works on its own. Transcribing a conversation and full screen mode use the local transcription engine, which starts with LogBlues; if it was closed, restarting LogBlues brings it back. Nothing was recorded or sent anywhere in the meantime.

No, it is the payer answering. Open the claim and LogBlues explains the rejection code in plain words, with what to fix. Correct it and resend; rejected claims are never charged, only accepted ones.

Every record carries who changed it and when, and the patient’s Visits & timeline shows the order. Notes stay editable, so a typo is corrected in place. If a record seems missing, check Archive first: patients, appointments and tasks archive rather than delete.

No. Records are written as you work and copied to the encrypted cloud backup if you switched it on. An error stops one step; it does not undo saved work. If the computer itself fails, signing in on a new machine puts the whole workspace back once the recovery is verified.

Open a ticket on the support page: pick what it is about, the form opens, you get a ticket number straight away, and a person answers by email from support@logblues.com. Enterprise plans have phone support.

Usually one of the people who wrote the code. There are not many of us, and there is no sales queue to be handed to.

The getting started guide, the features catalog and the articles under Resources. Blues inside the app answers with the exact menu path for any screen.