The short version
LogBlues is medical practice software for running a practice. It does not practice medicine, and it does not replace your judgment or your professional obligations.
Your first two months are free with no card, with every Enterprise feature for up to 20 providers. After that you pick the plan that fits your provider count, and you can cancel it or pause it yourself from your billing page at any time. Your records stay on your own computers either way — see section 12 below.
1. Who may use it
LogBlues is for authorized staff of a clinic or practice, acting within their role, license, permissions and applicable law. Your practice decides who gets access, assigns roles, keeps staff information current, and removes access when someone leaves.
An invited staff member joins only the clinic that sent the invitation. An invitation never gives access to any other clinic.
You must be at least 18 and legally able to enter this agreement.
2. Clinical responsibility stays with you
LogBlues is an operations and information-management tool. It is not a diagnostic system, not a certified clinical workstation, and not a substitute for professional judgment, a licensed clinician, or emergency services.
You remain responsible for reviewing patient information, verifying anything the software calculates or suggests, confirming orders and referrals, and making clinical decisions. The same applies to anything Blues drafts: it prepares work for you to check, and nothing it prepares is saved until a person confirms it.
3. Do not depend on it in an emergency
LogBlues must not be your only mechanism for emergency response, life-safety monitoring or time-critical escalation. Software, devices, networks and power all fail. Your practice needs downtime and emergency procedures that work when the computers do not.
4. Your data and your uploads
You are responsible for having lawful authority to enter, upload, import, scan or process the information you put into LogBlues.
Do not upload malware, executable files, illegal material, or files beyond the documented limits. The software may reject or quarantine files that are unsupported, malformed, oversized, empty or mismatched. That check is a safety measure — it is not antivirus, and a file being accepted does not mean it is safe, complete or clinically valid. Keep your source records.
5. Security, and what LMLSE is not
LogBlues is built around the LogBlues Multi-Layered Security Exosystem. LMLSE is our internal security framework. It is not a government certification, not a HIPAA certification, not a guarantee against breach, and not by itself proof of compliance with anything. No system is unbreakable and we will not pretend otherwise.
You are responsible for protecting credentials and devices, using the security controls the software provides, and telling us promptly if you suspect something is wrong.
6. Feature availability and third-party services
Your subscription covers the capabilities identified for your plan and available in the version you install. Availability may vary by plan, platform, configuration and location.
Third-party capabilities — including email, SMS, cloud services, payments and authentication — may be subject to separate vendor terms and availability.
7. Availability
LogBlues runs on your machines, so it is available when they are. Any uptime commitment, service credit or guaranteed support response time applies only when it appears in a written agreement signed by LogBlues.
Software needs updates, security fixes and occasional maintenance.
8. Getting your data out
Your records are yours. Export is built into the software, free, and runnable by you without asking us. We will never charge you to retrieve your own data, or make leaving difficult.
You are responsible for reviewing what you export, keeping the records your profession and jurisdiction require, and following your own retention and destruction policies.
9. Acceptable use
Do not attempt to bypass authorization, disable security controls, probe other practices’ data, introduce malicious code, abuse resources, or reverse engineer protected components except where law expressly permits it. Do not use LogBlues to break the law or somebody else’s rights.
We may restrict or suspend access where reasonably necessary to protect users, data or infrastructure.
9A. What you do with the software is on you
LogBlues is an independent software developer. We supply a tool; we do not direct, supervise or take part in your practice. You agree not to use the software for any unlawful, illicit, criminal, fraudulent or hazardous activity, and you assume full legal and financial responsibility for how you operate and use it, and for everyone you allow to use it. Supplying the software is not participation in anything you do with it.
9B. Recording visits
The software can record the audio of a visit, and, if you install a local speech-recognition runtime, produce a draft transcript. Recording a conversation without everyone’s consent is illegal in many places and a criminal offence in some, including Illinois. Getting that consent is your responsibility — we do not obtain it for you. The app refuses to record a patient who has not consented, but that control helps you comply; it does not comply for you. Machine transcripts are unverified drafts: speech recognition misreads medication names, dosages and numbers, so a qualified person must review every line before relying on one.
9C. Local AI models and third-party licenses
Blues currently supports Google Gemma 2 2B, provided under and subject to the Gemma Terms of Use and its incorporated Prohibited Use Policy, and IBM Granite 4.0 Micro, licensed under the Apache License 2.0. The open-source Ollama runtime project code is available under the MIT License; a separately downloaded installer or desktop build may be subject to additional vendor terms. These licenses permit commercial use subject to their conditions; they are not exclusive LogBlues licenses and do not transfer ownership to us or to you.
The current LogBlues build connects to separately installed runtime software and model files and does not bundle those executables or model weights. You are responsible for obtaining them from an authorized source and accepting and complying with their terms. If LogBlues later distributes a model or runtime, we will provide the required license text, notices, attribution and enforceable use restrictions. Google LLC and International Business Machines Corporation (IBM) do not sponsor, endorse, affiliate with, certify or represent that they have reviewed LogBlues. Their names appear only for attribution and license compliance.
10. License
You receive a personal, limited, revocable, non-exclusive, non-transferable license to use the software. LogBlues retains ownership of the software itself. This is a license, not a sale. It does not give us any ownership of, or license over, the records you create with it.
11. Liability
To the fullest extent permitted by law, LogBlues is not liable for indirect, incidental, special or consequential damages, or for lost profits, lost data or lost goodwill, and our total liability is capped at what you paid us in the twelve months before the claim arose. Nothing here limits liability that cannot lawfully be limited — the cap does not cover gross negligence, willful misconduct, fraud, or a breach of a Business Associate Agreement.
You agree to defend and indemnify LogBlues and its founders, employees and developers against claims arising from your data, your unlawful use of the software, consents you failed to obtain, or your clinical decisions.
These terms are governed by the laws of the State of Illinois, and the courts of Cook County, Illinois have exclusive jurisdiction. Before either of us files suit, we both agree to try to resolve the dispute in good faith for thirty days. To the fullest extent permitted by law, disputes are resolved on an individual basis only — both sides waive class, consolidated and representative actions.
12. Cancellation, pausing and refunds
Your first two months are free, with every Enterprise feature for up to 20 providers, and we do not ask for a card to start. Adding a card during the free period does not shorten it or charge you early: nothing is charged until the free period ends and you choose a plan.
More than 20 providers? Request a demo for a custom Enterprise quote. The free period itself stays capped at 20 providers.
When the free period ends, you choose the plan that fits your actual number of providers: Standard for one provider, Premium for two to five, Enterprise for six to twenty. Larger practices get a custom quote. Using Enterprise features during the free period never means you have to buy Enterprise afterward.
If the free period ends before you choose a plan, nothing is deleted. Your workspace becomes read-only: you can still view and export all of your data, but you cannot create or change records or start new work until you choose a plan.
How to cancel. Sign in at logblues.com and cancel from your billing page, as the account owner or an administrator. You can also tell us in writing. There is no phone call to make and no retention conversation to sit through.
What happens when you cancel. Cancellation takes effect at the end of the month you have already paid for, and the software keeps working until then. We do not refund part of a month you have started, unless we charged you in error, we changed the terms and you did not accept the change, or the law requires it. Cancelling never deletes your records. They are on your own computers, and the export tools stay available for at least 30 days either way.
Going on vacation? Pause instead. You can pause a paid plan for up to three months in a row, once a year, from the same billing page. A full month while paused is not charged. While you are paused the app shows a pause screen you can still export from, cloud backup and claim submission stop, and nothing is deleted. When you come back you return to the same plan at the same price.
Claims you already submitted are billed at 50¢ each and are not refunded if you cancel or pause afterwards. If we ever charge you something in error, we refund it.
12A. Claim credits, and changing plans
Your plan includes a number of claims each month. Those reset on the first day of each billing month and do not carry over -- a quiet month does not bank claims for a busy one.
Claim packs are different: they carry over. Credits you buy in a pack are yours until you use them. They do not expire while your subscription is active, and they are only used once the month's included claims are gone.
Past both, a claim still goes out. It is billed at 50¢ on your next invoice. We never hold a claim back because you are out of credit -- a claim held is money your practice does not get paid, and that is not a lever we are willing to use.
Automatic top-ups are off unless you turn them on, and they can only buy the pack you picked.
On a paid plan, moving up happens straight away, and we credit the part of the month you already paid for. Moving down happens at the end of the month you have paid for, so your storage and claim allowance never drop below what you are already using in the middle of a working week. Your credits come with you either way.
Unused pack credits are not refunded and cannot be transferred to another practice if you cancel -- but we do not expire them while you are with us.
12B. Referral and affiliate programs
(a) Referral credits. When a practice subscribes through another Customer's referral link, each of the two practices receives a one hundred dollar ($100) credit toward LogBlues subscription fees once both practices have been active for thirty (30) consecutive days after the new practice's first payment, with no unpaid balance, a valid payment card on file, and automatic payments enabled.
(b) Affiliate rewards. A person enrolled in the LogBlues affiliate program receives one fifty dollar ($50) digital gift card for each new practice that subscribes through the affiliate's link and remains active and paid for sixty (60) consecutive days after its first payment, with a valid payment card on file and automatic payments enabled. The gift card is sent by email within five (5) business days after that period. An affiliate link counts for ninety (90) days after a practice first opens it. Affiliates must clearly disclose to their audience that they may receive a reward when they share their link, as the Federal Trade Commission requires.
(c) Who qualifies. A practice that cancels, falls behind on payment, disputes a charge with its card issuer (a chargeback), or turns off automatic payments before the required period does not qualify. Each new practice earns one reward, and the first referral or affiliate link it used is the one that counts. A practice cannot refer itself.
(d) Credits and payouts. Referral credits have no cash value, are not transferable, apply only to LogBlues subscription fees, and carry over to later invoices until used. Affiliates may be asked for tax information before further payouts, and payouts may pause until it is provided.
(e) Our rights. LogBlues may withhold or reverse any reward obtained through fraud, abuse, or a breach of these terms, and may change or end either program at any time on notice. Rewards already earned under these terms before a change are honored.
13. Changes
If we change these terms materially, we will change the date at the top and tell you what changed. Continuing to use the software after that means you accept the change.