The short version
LogBlues is medical practice software for running a practice. It does not practise medicine, and it does not replace your judgment or your professional obligations. It is in early access, some of it is unfinished, and we tell you which parts.
1. Who may use it
LogBlues is for authorised staff of a clinic or practice, acting within their role, licence, permissions and applicable law. Your practice decides who gets access, assigns roles, keeps staff information current, and removes access when someone leaves.
You must be at least 18 and legally able to enter this agreement.
2. Clinical responsibility stays with you
LogBlues is an operations and information-management tool. It is not a diagnostic system, not a certified clinical workstation, and not a substitute for professional judgment, a licensed clinician, or emergency services.
You remain responsible for reviewing patient information, verifying anything the software calculates or suggests, confirming orders and referrals, and making clinical decisions. The same applies to anything Blues drafts: it prepares work for you to check, and nothing it prepares is saved until a person confirms it.
3. Do not depend on it in an emergency
LogBlues must not be your only mechanism for emergency response, life-safety monitoring or time-critical escalation. Software, devices, networks and power all fail. Your practice needs downtime and emergency procedures that work when the computers do not.
4. Your data and your uploads
You are responsible for having lawful authority to enter, upload, import, scan or process the information you put into LogBlues.
Do not upload malware, executable files, illegal material, or files beyond the documented limits. The software may reject or quarantine files that are unsupported, malformed, oversized, empty or mismatched. That check is a safety measure — it is not antivirus, and a file being accepted does not mean it is safe, complete or clinically valid. Keep your source records.
5. Security, and what LMLSE is not
LogBlues is built around the LogBlues Multi-Layered Security Exosystem. LMLSE is our internal security framework. It is not a government certification, not a HIPAA certification, not a guarantee against breach, and not by itself proof of compliance with anything. No system is unbreakable and we will not pretend otherwise.
You are responsible for protecting credentials and devices, using the security controls the software provides, and telling us promptly if you suspect something is wrong.
6. Early access, and things that are not finished
LogBlues is pre-launch. Features described as not included with the current build or in design are not available, and you should not buy, plan or rely on the software because of them. Today that includes cloud sync, automatic cloud backup, migration from another system, claims submission, electronic prescribing and interoperability.
Third-party capabilities — email, SMS, cloud, payments, authentication — may be staged, limited or subject to their own terms. A visible control in the software does not mean a commercial service behind it is live.
7. Availability
LogBlues runs on your machines, so it is available when they are. We do not currently offer an uptime commitment, service credits or a guaranteed support response time, and we will not imply one. If we introduce them, they will be in a written agreement rather than on a marketing page.
Software needs updates, security fixes and occasional maintenance.
8. Getting your data out
Your records are yours. Export is built into the software, free, and runnable by you without asking us. We will never charge you to retrieve your own data, or make leaving difficult.
You are responsible for reviewing what you export, keeping the records your profession and jurisdiction require, and following your own retention and destruction policies.
9. Acceptable use
Do not attempt to bypass authorisation, disable security controls, probe other practices’ data, introduce malicious code, abuse resources, or reverse engineer protected components except where law expressly permits it. Do not use LogBlues to break the law or somebody else’s rights.
We may restrict or suspend access where reasonably necessary to protect users, data or infrastructure.
9A. What you do with the software is on you
LogBlues is an independent software developer. We supply a tool; we do not direct, supervise or take part in your practice. You agree not to use the software for any unlawful, illicit, criminal, fraudulent or hazardous activity, and you assume full legal and financial responsibility for how you operate and use it, and for everyone you allow to use it. Supplying the software is not participation in anything you do with it.
9B. Recording visits
The software can record the audio of a visit, and, if you install a local speech-recognition runtime, produce a draft transcript. Recording a conversation without everyone’s consent is illegal in many places and a criminal offence in some, including Illinois. Getting that consent is your responsibility — we do not obtain it for you. The app refuses to record a patient who has not consented, but that control helps you comply; it does not comply for you. Machine transcripts are unverified drafts: speech recognition misreads medication names, dosages and numbers, so a qualified person must review every line before relying on one.
10. Licence
You receive a personal, limited, revocable, non-exclusive, non-transferable licence to use the software. LogBlues retains ownership of the software itself. This is a licence, not a sale. It does not give us any ownership of, or licence over, the records you create with it.
11. Liability
To the fullest extent permitted by law, LogBlues is not liable for indirect, incidental, special or consequential damages, or for lost profits, lost data or lost goodwill, and our total liability is capped at what you paid us in the twelve months before the claim arose. Nothing here limits liability that cannot lawfully be limited — the cap does not cover gross negligence, willful misconduct, fraud, or a breach of a Business Associate Agreement.
You agree to defend and indemnify LogBlues and its founders, employees and developers against claims arising from your data, your unlawful use of the software, consents you failed to obtain, or your clinical decisions.
These terms are governed by the laws of the State of Illinois, and the courts of Cook County, Illinois have exclusive jurisdiction. Before either of us files suit, we both agree to try to resolve the dispute in good faith for thirty days. To the fullest extent permitted by law, disputes are resolved on an individual basis only — both sides waive class, consolidated and representative actions.
12. Changes
If we change these terms materially, we will change the date at the top and tell you what changed. Continuing to use the software after that means you accept the change.